![]() I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. She made us accept that audit was something important for her and we had to wait until she finished her audit. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. ![]() Jacksonville |15.73km from city center We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The 3 point on the scale I put was for the comfort of the room itself. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. She should be the one who apologized for the wait but I was decent enough to do that first. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. ![]() At Residence Inn Jacksonville South/Bartram Park, we will provide you with a great location just inside The Shoppes at Bartram Park and The Shoppes at Bartram Village.We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The Residence Inn boasts a large cutting edge fitness center with exterior windows for strengthening your body and soul. Free hot breakfast starts mornings off right and end the day in our lobby lounge. Free Internet for connecting to work and the outside world. You'll thrive at Residence Inn with the conveniences that make travel a pleasure, like spacious studio and one bedroom suites with separate living and sleeping areas fully equipped kitchens ready for your favorite cuisine. Whether you're with us for a few days, a few weeks, or a few months, our unique extended stay, Jacksonville South/Bartram Park hotel will provide you with all you need. Set a pace that suits you at Residence Inn by Marriott® Jacksonville South/Bartram Park located inside the desirable Bartram Park area nestled between Downtown Jacksonville and St. UNIQUE, EXTENDED-STAY HOTEL IN BARTRAM PARK
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